Suman Bharadwaj
San Francisco Bay Area, CA • sumanbharadwaj1602@gmail.com
Customer Success Manager with 6+ years of SaaS experience managing enterprise and mid-market accounts.
Proven track record in optimizing account health, driving adoption, and reducing churn. Skilled in leading cross-functional teams to enhance engagement and deliver scalable solutions.Experience
R-Zero
Customer Success Manager - Mid-Market & Enterprise • Mar, 2025 — Present
In my role as a Customer Success Manager at HackerRank, I successfully led onboarding and customer lifecycle management for 60 mid-market accounts, driving $2.5M ARR with a 95% customer satisfaction rate. Additionally, I facilitated Quarterly Business Reviews with C-suite stakeholders, ensuring alignment with customer goals and enhancing product adoption. Furthermore, I identified and mitigated churn risks through proactive engagement strategies, leveraging ChurnZero to reduce churn rate and strengthen customer loyalty.
HackerRank
Customer Success Manager - Mid-Market • Dec, 2021 — Nov, 2023
In my role as a Customer Success Manager at HackerRank, I successfully led onboarding and customer lifecycle management for 60 mid-market accounts, driving $2.5M ARR with a 95% customer satisfaction rate. Additionally, I facilitated Quarterly Business Reviews with C-suite stakeholders, ensuring alignment with customer goals and enhancing product adoption. Furthermore, I identified and mitigated churn risks through proactive engagement strategies, leveraging ChurnZero to reduce churn rate and strengthen customer loyalty.
HireEZ
Senior Customer Success Manager • May, 2019 — Dec, 2021
Utilizing my recruiting experience and people skills to help my customers (Recruiters, HR managers, CHRO) make intelligent hiring decisions using Artificial Intelligence
Skilled at building strong customer relationships, driving brand loyalty, transforming customer feedback into actionable insights that drive revenue and increase customer engagement
Education
Golden Gate University, San Francisco
Master of Science, Human Resources Management • 2018 — 2019
- GPA: 3.94/4.00
Mount Carmel College, Bangalore
Bachelor of Arts, Psychology & English literature • 2009 — 2012
- National Cadet Corps, Guard of Honour for the President of India
Skills
Customer Success
Product Training & Support, Customer Onboarding, Product Adoption, Customer Experience, Relationship Building, Problem Solving, Salesforce, CRM
Account Management
Customer Retention, Renewals & Upsell, Post-Sales, MBR's, QBR's, Customer Service, Contract Negotiation, Cross-Functional Teamwork
Human Resources
Sourcing, Talent Acquision, Recruiting, Career Fairs, University Relations, HR Operations, New-hire Onboarding, HRIS, Hiring Drives
Tools
Hiretual AI, LinkedIn Recruiter, Workday, Salesforce, Jira, BMC, DocuSign, Microsoft Suite, Google Suite, Zoom, SurveyMonkey, Intercom, Slack, Taleo, PeopleSoft, iCIMS, E-Verify, Greenhouse, Trello
Social Links
- LinkedIn: https://www.linkedin.com/in/suman-bharadwaj